Terms of Service

1. Agreement to These Terms

These Terms of Service govern the relationship between you and OSUKLEN PTE. LTD. in relation to the cleaning services we provide and your use of our website. By requesting a quotation, confirming a booking, signing a service agreement or using this website, you agree to these terms. If you do not agree, please do not book a service or continue to use the website.

OSUKLEN PTE. LTD. is a company providing commercial and residential cleaning services from 22 Sin Ming Lane #06-76 Midview City, Singapore - 573969, Singapore (SG). The developer name associated with this website is Osuklen, and the same identity operates the cleaning business described in these pages. These terms replace any earlier version and apply to every engagement unless we agree a written variation with you.

Where a signed service agreement or a statement of work exists between you and us, that document takes priority over these general terms to the extent of any conflict. These terms fill the gaps and apply to the parts of the relationship that the signed document does not cover.

2. Definitions

In these terms, the words below have the meanings given. The Company means OSUKLEN PTE. LTD. The Client means the person or organisation that books or receives a service. A Service means a cleaning task or a package of cleaning tasks that the Company agrees to perform. A Site means the premises where a Service is performed. A Contract means a signed service agreement or a written confirmation of a recurring arrangement.

A Quotation means a written offer of price and scope that the Company issues after a survey. A Booking means a confirmed date and time for a Service. Consumables means items such as hand towels, soap, bin liners and similar supplies that may be included in a scope. Business Day means a day other than a Saturday, a Sunday or a public holiday in Singapore.

Words in the singular include the plural and the other way round. A reference to a person includes a company, a partnership and any other legal entity. A reference to a law includes that law as amended or replaced from time to time.

3. Our Services

The Company provides commercial and residential cleaning services. Our service lines are office and retail cleaning, post-renovation deep cleaning, carpet and upholstery care, high-pressure washing, disinfection and sanitisation, and scheduled housekeeping contracts. The detailed scope of each line is described on our services page and in the written quotation that we issue for your site.

We perform every Service using trained personnel, suitable equipment and appropriate cleaning products. The method is selected for the surface and the soil present, and we test a small area before treating a large one where the surface is sensitive or its condition is uncertain.

Unless a scope says otherwise, a Service does not include pest control, mould remediation that requires structural repair, biohazard removal, asbestos handling, disassembly of fixed equipment, working at height beyond safe reach, or the cleaning of items that a manufacturer advises against wet treatment. If we find that a requested task falls outside our competence or our safety rules, we will explain why and, where possible, suggest a suitable specialist.

4. Quotations and Estimates

A Quotation is prepared after a site survey and is valid for thirty days from the date it is issued unless the Quotation states a different period. A Quotation describes the scope, the frequency, the price and any assumptions on which the price depends.

If a survey is not possible before the work, we may issue an estimate rather than a fixed price. An estimate is our best assessment based on the information available, and the final price may differ if the actual condition of the site differs from that information. We will tell you before the price changes and obtain your agreement before we proceed.

A Quotation may assume normal access, normal levels of soil for the type of site and the availability of water and power. If any assumption proves incorrect, we may adjust the price, the schedule or the method and we will discuss the change with you first.

5. Bookings and Confirmation

A Booking is confirmed when the Company accepts your request in writing, by email or through another agreed channel. The confirmation records the date, the time window, the Site, the Service and any access instruction. Please check the confirmation and tell us promptly if anything is wrong.

For recurring services, the Contract sets the frequency and the notice required for a change. Where the Contract does not state a notice period, we ask for at least two Business Days of notice for a change to a single visit and a longer period for a change to a recurring schedule.

We may need to adjust a Booking because of weather, access restrictions or an emergency affecting another client. If we need to change a Booking, we will tell you as soon as we can and offer an alternative date. We will not charge you for a change that we initiate for our own operational reasons.

6. Pricing and Payment

Prices are stated in Singapore dollars and, unless the Quotation says otherwise, exclude any goods and services tax that may apply. The Company will issue an invoice for each Service or, for a recurring Contract, on the agreed billing cycle.

Payment is due within the period stated on the invoice. If no period is stated, payment is due within fourteen days of the invoice date. We accept the payment methods described on the invoice, which may include bank transfer and approved card payment through a payment provider.

If an invoice is not paid by the due date, we may charge interest on the outstanding amount at a reasonable rate and suspend further work until the account is settled. Before we suspend a Service, we will give you notice and an opportunity to pay. You remain responsible for a price that is properly due even if you dispute a smaller part of the invoice, and we will work with you to resolve the dispute quickly.

7. Cancellation and Rescheduling

You may cancel or reschedule a Booking by giving us the notice required by the Contract or, where no period is stated, at least two Business Days before the start of the Booking window. If you cancel with sufficient notice, no cancellation fee applies.

If you cancel with less than the required notice, we may charge a fee that reflects the cost of the crew time already reserved and any travel arranged. The fee will not exceed a fair proportion of the price for the affected Service.

If we cancel a Booking for a reason within our control, we will offer a replacement date at no extra cost. If we cannot offer a suitable replacement, we will not charge for the cancelled Service and we will refund any amount already paid for it.

8. Client Obligations and Access

To deliver a Service safely and on time, you agree to provide safe access to the Site, access to water and power where the scope requires them, and a clear working area within a reasonable distance of the task. You also agree to tell us about anything on the Site that could affect our crew, such as a fragile fitting, a recent repair or a restricted area.

You agree to provide accurate information about the Site and the surfaces to be cleaned. If a surface has been treated with a sealer, an oil or a polish, or if a previous contractor used an unknown product, please tell us so that we can test before we treat.

Where a Site requires a permit, a sign-in or an induction, you agree to arrange it or to give us the information we need to arrange it. If access fails on the day through no fault of our crew, we may charge for the visit to cover the reserved time.

9. Site Safety and Hazard Reporting

The Company works to safe methods and expects the same standard from everyone on Site. Our crew may stop work if a condition is unsafe, such as a live electrical risk, a structural concern, a hazardous substance or a threat of violence. If we stop work for safety, we will explain the reason and agree a way forward with you.

You agree to tell us in advance about hazards that could affect our crew, including exposed wiring, weak flooring, chemical storage, sharps, animals on the premises and any known infection risk. Where a hazard cannot be removed, we may adjust the method, use additional protective equipment or decline the task.

The Company maintains a right to refuse a task that would require an unqualified person to handle a hazardous material. We will always try to suggest an alternative route so that the rest of the scope can still proceed.

10. Service Results and Limitations

Cleaning improves the condition of a surface, but it cannot undo permanent wear. A stained carpet, a scratched stone, a faded laminate or a discoloured grout line may improve without returning to a new condition. We will explain the realistic outcome at the survey so that you can judge the result fairly.

Some marks are permanent because the colour has changed in the material itself rather than sitting on the surface. Some odours return because the source is inside a wall, a backing or a void that cleaning cannot reach. Some biological growth returns because the underlying moisture has not been corrected. We report these limits honestly rather than promise an outcome we cannot deliver.

Where a result falls short of the agreed scope for a reason within our control, the warranty section below explains the remedy available to you.

11. Liability for Property

The Company takes care with the property of the Client and of others on Site. We protect floors and thresholds, we cover nearby items where the scope requires it, and we test a patch before treating a sensitive surface.

You agree to remove or secure items of high value, cash, jewellery, documents and fragile objects before we attend a residential Site. At a commercial Site, you agree to secure confidential material, portable electronics and personal belongings in the areas we will clean.

If we cause damage to property through our negligence, please report it to us promptly so that we can inspect it. We will investigate, agree a fair remedy and, where appropriate, refer the matter to our insurer. We ask that you do not attempt a repair yourself before we have had a chance to assess the damage.

12. Service Warranty and Call-Backs

The Company warrants that a Service will be performed with reasonable skill and care and in accordance with the agreed scope. If you believe that a Service fell short of the scope, please tell us within a reasonable time after the visit, and we will return to inspect the affected area.

If our inspection confirms that the work did not meet the scope, we will re-clean the affected area at no charge. This call-back is our primary remedy and it is available within a reasonable period after the original visit, provided the condition has not changed because of later use or another cause.

The warranty does not cover a condition that was present before the Service, a defect caused by a third party, a result that the survey described as unachievable, or damage caused by a client instruction that departed from our recommended method.

13. Limitation of Liability

To the fullest extent permitted by law, the total liability of the Company arising from or in connection with a Service or these terms is limited to the amount paid or payable by the Client for the Service that gave rise to the claim.

The Company is not liable for indirect or consequential loss, including loss of profit, loss of business, loss of data, loss of goodwill or business interruption, whether the claim is based on contract, tort, negligence or another basis, even if the Company was told that such loss was possible.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under the law that applies. If a provision of this section is found to be unenforceable, the remaining provisions continue to apply.

14. Indemnity

You agree to indemnify the Company against a claim, a loss or a cost that arises from your breach of these terms, from inaccurate information you provide about the Site, from a hazard you do not disclose, or from an instruction you give that departs from our recommended method.

This indemnity does not apply to the extent that the claim, loss or cost results from the negligence or wilful misconduct of the Company or from a breach by the Company of these terms or the law.

Where a third party brings a claim against the Company that is covered by this indemnity, we will tell you promptly, we will keep you informed and we will not settle the claim in a way that admits fault on your part without your agreement.

15. Insurance

The Company maintains insurance cover that is appropriate to its cleaning operations. The cover includes public liability and, where required, cover for our personnel. We can provide evidence of cover on request, and we will tell a client the categories of cover and any material limit that is relevant to the work.

A client who requires a specific level of cover or a specific extension should tell us before the Contract is signed so that we can confirm whether the cover is available. We will not represent that a risk is insured unless the policy actually responds to it.

Where a client requires to be named on a policy, we will discuss the option with our broker. Any additional premium agreed for a special extension is a cost that will be reflected in the Quotation.

16. Confidentiality

The Company treats as confidential any non-public information it learns about a client, a client staff, a client premises or a client business. This includes access codes, security arrangements, floor plans, occupancy patterns and business information.

We share confidential information only with the crew and supervisors who need it to deliver the Service, and we require them to keep it confidential. We do not use confidential information for our own benefit or disclose it to another client.

The duty of confidentiality continues after the Service or the Contract ends. It does not apply to information that is already public, that we already held lawfully, or that the law requires us to disclose. Where a lawful disclosure is required, we will, if permitted, tell the client before we disclose so that the client can respond.

17. Intellectual Property

All content on this website, including text, layout, graphics, the wash bay design motif and the Company name and branding, belongs to the Company or is used by the Company with permission. You may view the website and print a page for your own reference, but you may not copy, republish, sell or exploit the content for a commercial purpose without our written permission.

The Company retains all rights in its methods, checklists, training material and operational documents. A client receives the benefit of the Service but does not acquire a right to reproduce the Company documents.

If you believe that content on our website infringes a right you hold, please contact us with the details, and we will investigate and act as appropriate.

18. Website Use

You agree to use this website lawfully and not to interfere with its operation. You must not attempt to gain unauthorised access to any part of the website, introduce a malicious code or use an automated tool to copy content or to place an excessive load on our systems.

The information on this website is provided for general information about our services. It is not a substitute for a site survey and it does not form part of a contract unless it is repeated in a written Quotation or a Contract.

We may change, suspend or withdraw any part of the website without notice. We do not promise that the website will always be available or free of error, and we are not liable for a loss caused by an interruption that is outside our reasonable control.

19. Force Majeure

The Company is not liable for a failure or a delay in performing a Service that is caused by an event outside its reasonable control. Such events include extreme weather, a flood, a fire, a power failure, a water supply interruption, a transport disruption, a labour dispute, an epidemic, a government restriction or an act of a public authority.

If a force majeure event occurs, we will tell you promptly, we will take reasonable steps to reduce the impact and we will agree a new date as soon as the event allows. If the event continues for an extended period, either party may end the affected Booking or Contract without a penalty for the unperformed part.

Nothing in this section excuses a party from paying an amount that was already due before the force majeure event began.

20. Suspension and Termination

The Company may suspend a Service or end a Contract if a client fails to pay an amount that is due, breaches a material term of these terms or the Contract, or creates an unsafe condition on Site. Where the breach can be corrected, we will give notice and a reasonable opportunity to correct it before we suspend or terminate.

A client may end a Contract in accordance with its notice provision or, where the Contract does not state one, by giving reasonable written notice. A client may also end a Contract immediately if the Company commits a material breach that is not corrected within a reasonable period after notice.

When a Contract ends, the Client remains responsible for a Service already performed and for any amount that fell due before the end date. Any provision that is intended to survive termination, such as confidentiality, liability and governing law, continues to apply.

21. Governing Law and Disputes

These terms and any dispute arising from them are governed by the laws of Singapore. The parties submit to the exclusive jurisdiction of the courts of Singapore, unless the law requires a different forum for a consumer claim.

Before starting a formal proceeding, the parties agree to try to resolve a dispute through a good faith discussion. A party who wishes to raise a dispute should send a written notice that describes the issue and the outcome sought. The parties will then meet, in person or by remote means, within a reasonable time and will attempt to agree a resolution.

If a dispute is not resolved through discussion, the parties may refer it to mediation before a mediator agreed by both parties. Nothing in this section prevents a party from seeking urgent relief from a court where a delay would cause harm.

22. Changes to These Terms

The Company may update these Terms of Service from time to time to reflect a change in its services, its operations or the law. The updated terms take effect when they are published on this page, and the date at the top of the page shows when they were last revised.

A change does not alter a Contract that is already in force unless the change is required by law or the parties agree the variation in writing. For a recurring engagement, we will give reasonable notice of a material change before it takes effect.

If you do not agree with a change, you may end the affected Contract in accordance with its notice provision. Your continued use of our services after an update means that you accept the revised terms to the extent that acceptance is required.

23. How to Contact Us

If you have a question about these Terms of Service, a concern about a Service or a request relating to a Contract, please contact us using the details below. We will respond within a reasonable time and we will try to resolve the matter directly.

Please describe your question or concern clearly and include the Site address and the date of the relevant Service so that we can identify the records and respond accurately.